About

About me

I’m a business systems and automation professional with an MS in Information Systems and Salesforce certifications. In my current role, I work across cross-system workflows, requirements, process improvement, testing, data quality, reporting logic, systems implementation, and technical coordination.

My background spans information systems, psychology, healthcare and regulated operations, Salesforce, and AI-assisted tool building. That mix gives me a practical lens on how people actually work, where handoffs break down, how data moves through a process, and what changes can make systems and workflows clearer, more reliable, and easier to use.

How I work

A practical approach to analysis

Translate ambiguity into requirements

Unclear business needs, workflow issues, and stakeholder input become documented requirements, process flows, acceptance criteria, and shared understanding teams can build from.

Connect people, process, and systems

I look at how work moves across roles, handoffs, tools, and data so teams can see where confusion, friction, or system gaps are showing up.

Strengthen data and reporting logic

Useful reporting starts with the structure behind it: field usage, metric definitions, data quality, filters, ownership, and whether the output supports the decision the team needs to make.

Turn findings into practical next steps

Findings become clear recommendations, implementation considerations, working prototypes, and action items that help teams move from ‘what’s wrong?’ to ‘what should we do next?’

Experience

Work history

The Shared Environment
July 2026 — Present · Remote
Systems & Automation Specialist
Cross-functional systems analysis, workflow design, requirements translation, system configuration, testing, and troubleshooting across Shopify, Zoho, ClickUp, Google Workspace, and related platforms. Built a centralized Tech Requests workflow to improve intake, prioritization, ownership, and visibility, while coordinating stakeholders and implementation partners to keep system changes clear and reliable.
Sonoran Data Strategy
May 2025 — July 2026
Business Systems Analyst, Independent Projects
Business analysis, workflow analysis, requirements, KPI frameworks, Salesforce reporting/configuration, AI-assisted workflow tools, and low-code/internal tool prototypes.
Valera Health
2021 — 2022
Health Connector, Intake Operations & Data Quality
Healthcare intake workflows, provider matching, DrChrono data cleanup, patient portal onboarding, and Tableau dashboard interpretation.
Jewish Family & Children's Service
2019 — 2020
SMI Case Manager, Interdisciplinary Health Clinic
Sensitive case documentation, service plan tracking, care coordination, authorizations, outreach tracking, and cross-functional healthcare coordination.
M.W. Biosystems
2017 — 2019
Inventory Manager, Purchasing & Compliance Specialist
Regulated retail operations, inventory management, demand forecasting and reorder planning, purchasing workflows, vendor coordination, compliance documentation, SOPs, training, and systems-of-record accuracy.

Education & credentials

Qualifications

Education

Master of Science in Information Systems
University of Colorado Denver — 2026
Bachelor of Science in Psychology
Arizona State University
Bachelor of Science in Biological Sciences
Arizona State University

Professional Certifications

Salesforce Certified Administrator
Salesforce
Salesforce Certified Business Analyst
Salesforce

Supporting Credentials

ClickUp Verified Power User
Salesforce Trailhead Triple Star Ranger
Salesforce Agentblazer Champion 2026
Replit Level 3 Builder
Google Data Analytics Professional Certificate
Google Project Management Professional Certificate

Relevant Graduate Coursework

Analysis, Modeling & Design
Business Process Analytics
Data Governance & Ethics
IT Project Management
Enterprise Data Analytics
Programming for AI & Data Analytics

See the work behind the experience.

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